Komori Logo

Kyobashi, Tokyo · Est. 1923 · Kando Printing Machinery

Service & Parts

Komori Service & Parts — Engineered for a 10-Year Press Lifecycle

Owning a Komori press is a ten-year relationship, not a purchase event. Our global field engineer network, Graphicenter training program and long-horizon parts policy are architected for the way pressrooms actually operate — three shifts, mixed substrates, evolving color targets.

Pressroom Capabilities

Six Service Tiers, One Engineering Discipline

01

Commissioning & Install

Acceptance-tested at Tsukuba, reinstalled on customer floor against documented Fogra PSO / ISO 12647-2 reference targets. Commissioning report signed at handover.

  • Acceptance runs with customer substrate
  • Ink-fountain & blanket baseline documented
  • KP-Connect integration confirmed
02

Preventive Maintenance

Scheduled service intervals aligned with shift counts, sheet throughput and LED-UV lamp hours. Remote diagnostic feeds into the field engineer's dispatch plan.

  • Shift-based PM calendar
  • Blanket & roller kit scheduling
  • Drive-chain & gripper inspection
03

Genuine Parts Supply

Genuine Komori press blankets, roller kits, LED-UV modules and consumables available for presses 10+ years in production. Stocked against the installed base, not the latest SKU.

  • Serial-number matched parts lookup
  • Regional stocking hubs
  • Genuine only — no aftermarket substitutes
04

Graphicenter Operator Training

Hands-on training at Komori Graphicenter for pressroom operators, lead operators and shift leads. Curriculum covers Lithrone, Impremia, KP-Connect and KHS-AI make-ready optimization.

  • Entry-level operator to master
  • Certification on completion
  • Refresher tracks for new press owners
05

Remote Diagnostic

KP-Connect telemetry piped into Komori's remote diagnostic center. Field engineer dispatched with the right parts on the first visit, when physical service is required.

  • 24/7 telemetry feed
  • First-visit parts matching
  • Service ticket history archive
06

Upgrade & Retrofit

LED-UV retrofit paths, KHS-AI Advance upgrades, KP-Connect integration for older Lithrone installations — extending the productive life of presses already in production.

  • Feasibility survey on-site
  • Downtime planning with the shift lead
  • Post-retrofit acceptance run
Service Tiers

Three Coverage Tiers, Documented Response Windows

Coverage Dimension Essential Production Premium
Remote diagnostic Business hours Extended hours 24/7
Field engineer target response Next business day Same business day 4-hour window
Preventive maintenance visits 1 per year 2 per year Quarterly
Genuine parts consignment Stock at region Stock at plant Customer-floor consignment
Graphicenter training seats On request 2 seats per year Unlimited operator seats

Actual response times vary by region, time zone and local holiday calendar. Contract terms govern in case of discrepancy.

Map Your Pressroom to the Right Coverage Tier

Tell us your installed base, shift pattern and production envelope — we'll build a service proposal against your actual risk profile.

Request a Service Proposal